Refund policy

Returns

Return requests must be received within 10 days of order delivery. Returned items must be received within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom orders are not eligible for return unless the item is incorrectly made.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item that has obvious signs of use, but does not perform as we intended.
- Any item that is returned more than 30 days after delivery

Please do not return your product until you have received return instructions from us! We will verify that your item is eligible for return before you spend the money to return the item! Also, depending on the situation, some items may not need to be returned to be eligible for replacement or refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sandhtreasures.com.

*Please note: It can take up to 10 business days for some banks to release funds. The time it takes for refunds to appear will vary.*

Sale items (if applicable)

Items purchased on sale will be refunded at the sale price. Grab Bags and Damaged Items Clearance purchases are not refundable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at snhtreasures@gmail.com and we will provide you with return information.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or card will be mailed or e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the shipping address we have on file for the order.

Shipping

To return your product, you should mail your product to: 2801 Airport Rd, Hot Springs AR 71913, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We have no control over the post office, and cannot guarantee that your return will be received. Tracking is available on First Class Mail through USPS, and we recommend using this method for returns.