Shipping policy
Thank you for visiting and shopping at S & H Treasures. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
|
Product |
Estimated Processing Time |
|
Home Fragrance |
1-3 days |
|
Pillows |
3-5 days |
|
Pets |
3-5 days |
|
Vinyl Products |
1-3 days |
|
Jewelry |
1-3 days |
|
Photography |
Processing times will vary |
|
Digital Downloads |
1 day or less |
|
Clothing & Accessories |
1-3 days |
|
Boo Boo / Ouchie Bags |
2-3 days |
|
Seasonings / Dry Mixes |
2-3 days |
Please allow additional days in transit for delivery. If there will be a delay in shipment of your order, we will contact you via email or telephone.
|
Please note: Processing times will vary for custom orders. Custom order processing times will be discussed prior to order placement and will be outlined in the custom listing or order confirmation. |
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Please note: Shipping times do not include processing time.
Continental United States:
|
Shipment method |
Estimated delivery time |
|
USPS First Class Mail |
3-5 business days |
|
USPS Priority Mail |
1-3 business days |
|
USPS Priority Mail Express |
1-2 business days (Overnight delivery to most US addresses) |
Hawaii, Alaska, & Other US Territories:
|
Shipment method |
Estimated delivery time |
|
USPS First Class Mail |
5-10 days |
|
USPS Priority Mail |
3-5 days |
Delivery delays can occasionally occur. Please note that these are just estimates. We cannot control how long a package takes to arrive after it leaves our hands.
|
We prefer to ship with USPS, but other carriers are available by request. |
Shipment to P.O. boxes or APO/FPO addresses
S & H Treasures ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Delivery time will vary depending on location.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
We do ship internationally. Delivery times will vary based on location and shipping method selected at checkout.
|
Customs Clearance: Please be aware that delays may be imposed by your country’s customs clearance. S & H Treasures is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer. |
Customs, Duties and Taxes
S & H Treasures is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Additional Policies
Damages
S & H Treasures is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We will be happy to help you file your claim by providing needed order and product information. We will also provide you with instructions on how to file a claim, if needed.
Please save all packaging materials and damaged goods before filing a claim. It is also helpful to take a picture of the damage.
Delayed or Lost Orders
A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
Wrong or Incomplete Address
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incorrect or incomplete.
Hot Weather Shipping
Our melts and candles will handle shipping during most summer temperatures. However, they cannot withstand sitting in a mailbox in direct sunlight during high temperatures. Please make sure that you have a shaded place or someone to collect your package during the summer months. We also offer shipping with a cooling pack for an additional charge.
Please note: We will not replace or refund products that are damaged from heat unless it is caused by a cooling pack failure. Products shipped with cooling packs are only eligible for refund if damage is documented or we are contacted within 24 hours of delivery time.